Phone 07 32996340

Carpets Cleaning FAQ

 

 

carpets cleaning and tile cleaning FAQ

 

How to get you and a FREE Coles Myer gift card?

Surface Master value the word of mouth and feel it deserves to be rewarded.  All you have to do is brag about our great service to your friends and family.  If they book us in for a paid service to the value of over $150, we’ll send you both a gift card as a thank you. There is no limit to how many times you can get this gift card so tell all your friends about the great services we offer like carpets cleaning, tile Cleaning in Gold Coast, Logan , LOGANHOLME and Brisbane areas.

How often should my grout be resealed?

The grout lines between your ceramic tiles aren’t as hard and as waterproof as the tile itself. When moisture, dirt and grime get on tile, the grout is the part that’s going to absorb the worst beating. If the tile was properly installed, the grout will have received a coating of liquid sealer to give it more protection. On a dry floor, these sealers are generally effective for two or three years before they need to be resealed, but on a tiled shower stall or sink back splash you should do it once a year or even more often.

How often should I have my carpets professionally cleaned?

It is recommended you have you carpets professionally cleaned every 6 to 12 months depending on factors in your home.  Children and pets can rapidly speed up the resoiling rate.  Now that you have chosen Surface Master cleaning  we will add you to our system and a friendly reminder will be sent out at 10 monthly intervals with special offers for carpet cleaning and tile cleaning in gold coast, logan, LOGANHOLME and brisbane south.

Should I choose steam cleaning or dry cleaning – which is best ?

This depends on the type of carpet being cleaned and how dirty your carpet is. dry carpets cleaning is an excellent method for commercial buildings and offices as it offers the quickest drying times. Dry carpets cleaning is a good option in the home during winter months when drying times would increase.  Surface Master will  always recommend steam carpet cleaning for heavily soiled carpets wherever applicable.

How long will it take for my carpets to dry after steam cleaning?

The quoted  industry standard time is between 1 and 8 hours to dry.  Times can be greatly reduced with the correct carpets cleaning methods and drying methods used by the technician. Our carpets cleaning package can have carpets dry in approx 1-3 hours.

Why do my carpets become soiled and look dirty more quickly after I clean them?

Reason 1 |  This can happen if a cleaner uses the wrong process for cleaning or over wets your carpet so your underlay is soaking wet. This problem will not happen with Surface Master technicians as they are trained to use the correct procedures when carpet cleaning Brisbane suburbs. Reason 2 | Polyester carpets get abrasive with age and can reflect light in a different manner which makes the carpet look really clean when still damp but when dry can often look soiled again.  There is not much that can be done about this as it’s just the way the fibres have aged.  Sun fading is something we come across regularly when carpets cleaning Brisbane due to the hot summers we have in our area.

Will steam carpet cleaning remove the natural lanolin from my wool carpet?

No, there are no natural oils left in the wool fibre when it is made into carpet.  The fibre goes through a process known as scouring where all the natural oil (lanolin) is removed by strong chemicals.  This is so the carpet can be dyed.  Surface Master has a very powerful carpet cleaning gold coast machine and our chemicals are safe for use on wool fibres.

Will my carpet shrink if I have carpet steam cleaning?

steam carpet cleaning does not damage carpets if done correctly.  Shrinkage is caused from over wetting carpets.  This is why you should ensure the carpet cleaner you choose has been properly trained and accredited.  Surface Master has been fully trained for carpets cleaning brisbane by Jenna Dyco and certified by the IICRC.

 

carpets cleaning, Tile and Grout Cleaning FAQ

 

carpets cleaning, Tile and Grout Cleaning

It’s what we do.

If you have any queries in regards to cleaning and have not found what you are looking for feel free to contact us and we will be happy to answer your questions.

Surface Master service carpets cleaning and tile cleaning in gold goast, Logan, LOGANHOLME and Brisbane areas.

Friends of Surface Master

Turtle Creative
Custom print and design
Focused on cleaning
Carpet Cleaning Toowoomba
Bruce Levick
Visual and social artist

Site quicklinks

Commercial Carpet and Tile Cleaning
Commercial carpet cleaning, Tile and grout cleaning
Residential Tile and Grout Cleaning
Tile and Grout Cleaning and sealing
Residential Carpet Cleaning
Carpet Cleaning services