If you are for some reason unsatisfied with the job we have provided we will come back and rectify the problem free of charge. If you are still not satisfied with the service provided then you will be offered 100 percent of your money back for the part of the job you are unhappy with.
General Terms and conditions
- Our minimum job charge is $100 dollars unless otherwise pre-arranged with your booking.
- All prices quoted on websites and flyers will be final price unless any further problems present themselves on inspection of site.
- Room sizes are quoted at sizes up to 14 square metres - rooms much larger will be re-quoted.
- Stubborn stain removal is not included in quote. Any stains that need special treatment will be quoted per stain. You will only have to pay for extra for stain removal if you consent to the extra work and we get the stain out.
- If urine contamination is detected under carpet: if large amounts of moisture have made its way all the way down under the underlay, the carpet may need to be replaced.
Difficult Parking and Access
Our technician has a car with trailer. This needs to be considered as some sites have difficult access. We have 50 meters of hoses and running from street position is rarely not a problem.