100 Percent Satisfaction Guarantee for Cleaning
If you are for some reason unsatisfied with the job we have provided we will come back and rectify the problem free of charge. If you are still not satisfied with the service provided then you will be offered a 100 percent of your money back.
Please note some of our basic services are not covered by this Guarantee as they do not have all the required steps to meet the criteria.
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General Terms and conditions
- Our minimum job charge is $120 dollars unless otherwise pre-arranged with your booking.
- All prices quoted on websites and flyers will be final price unless any further problems present themselves on inspection of site.
- Room sizes are quoted at sizes up to 14 square metres - rooms much larger will be re-quoted.
- Stubborn stain removal is not included in quote. Any stains that need special treatment will be quoted per stain. You will only have to pay for extra for stain removal if you consent to the extra work and we get the stain out.
- If urine contamination is detected under carpet: if large amounts of moisture have made its way all the way down under the underlay, the carpet may need to be replaced.
Difficult Parking and Access
Our technician has a car with trailer. This needs to be considered as some sites have difficult access. We have 50 meters of hoses and running from street position is rarely not a problem.
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Facebook Competition
Become a Facebook fan for your chance to WIN $200 of Carpet & Tile Services. Simply go to our Facebook page and ‘LIKE’ our page for your entry. A prize winner will be drawn every month for a year. First draw 31st December 2011.
Terms & Conditions: Prize value $200 per month for 12 months. Total prize pool $2400. Prize winners will be drawn from Facebook fans of page www.facebook.com/surfacemaster. Drawn on the last day of each month starting 31 December, 2011. Last draw 30 November, 2012. Prizes include a combination of $200 worth of Carpet & Tile Services OR 50% OFF vouchers. Maximum discount with vouchers $200. Prizes are transferable. Prize must be redeemed within 50km from our base at Edens Landing 4207 postcode.
